Happy Customers

Emarald earrings. The earrings I ordered are beautiful and, when I went to collect them, the young woman who served me could not have been nicer or more helpful.

Excellent customer service and quality of products

I spoke to Everaldo on the phone before our appointment to enquire about specific rings in which he was super helpful! We then had an appointment today with Everaldo and ... Read more

Keira was great in the shop, and showed me similar rings that I had emailed her before the appointment.

Great service , I purchased a oval diamond ring and it is beautiful fiancée is very happy with it, quick delivery definitely would use again

Ring was beautiful.

Ring better in ‘ the flesh’! Service was great, very helpful when called for an update, regular email updates & delivery very efficient!

No quibble re-size on a recent purchase and free home delivery.

We had a great experience at this store - Maria helped us and she was very knowledgeable and helpful. She was able to predict what I wanted better than I could! Highly r... Read more

Excellent service and my bridal set was a thing of beauty, the picture on the website just didn't do it justice

The lady who assisted us was lovely, explained everything we needed to know and gave us good advice as well.

The ring is perfect and just like the picture, in style and accuracy. It was efficient and arrived when stated, exceptional service, highly recommended.

I purchased a ring back in 2022 for my partner. Unfortunately we had some issues with it recently, so had to send it back! Amna from Diamond factory has dealt with the is... Read more

Perfect service, beautiful ring, was a unique situation, I ordered later than I should’ve to get a promise ring for my girlfriend for our anniversary, it was said that it... Read more

I am absolutely delighted with my ring, it is gorgeous, thank you.

I was kept up to date on the process of my purchase throughout, my earrings arrived in lovely packaging, they are lovely and exactly what I wanted. Thank you :)

Excellent. I love my necklace it’s so elegant and exactly what I wanted.

Beautiful earrings made to order, prompt service and beautifully presented and safely delivered

I had a ring that needed resized and then decided to change the stone as well making it a bit more complicated. Kasey from Customer Service was perfect throughout the who... Read more

My partner and I meet with Desh in the Birmingham store after speaking with him on the phone. Desh has excellent customer service and good knowledge of the product. It to...